Hot Tub Delivery And Electrical Requirements
Delivery and installation into your garden is included in all of our prices. However, there are some things that you will still need to prepare before your brand new spa arrives.
Leave enough room all around the spa, so a technician can have access for all sides if needed for maintenance, servicing, etc. Make sure that you have a structurally sound, level surface, which has enough width for your hot tub. Paving slabs or concrete bases are usually used and hot tubs can be put on decking as long as it is reinforced. If your tub is to be enclosed, build a base first, the position the tub and building the decking around afterwards. It is a requirement that all customers make the necessary arrangements to ensure that there’s enough space to move the hot tub. Our delivery team will not be permitted to alter or amend the property in any way, and so if any were required (removing fence panels, gate posts etc) then this will need to be taken care of before they arrive.
Delivery Without Adequate Access
In the event that there is no access to the site or lifting is required over a wall, outhouse, flights of stairs, etc. the customer will be responsible to organise a suitable crane or other lifting equipment. When the spa is being lifted the responsibility for safety and any damage, which occurs to the tub or property, is not the responsibility of Hot Tub Online. Note that where deliveries are conducted with steps, there is a requirement for at least 2-3 fit and able-bodied people required to be on site additional to the delivery team.
Please ensure that there would be adequate measures to fill the tub once it’s in place, standard method is with a hose pipe via an outside tap or water supply, or purchasing a pack to install onto your kitchen tap which will enable you to fill your tub.
Spa water treatment these days are extremely advanced, but it is advised that the water is changed out depending on your usage, sometimes this is 8 weeks and other times it can last up to 3 months with the same water depending on how it is treated. Whatever the case, you need to consider how the water will be drained to avoid flooding of your garden. If possible we recommend to purchasing and using a suction pump however a hosepipe connected to the drain valve on the hot tub to the drain port will be more than adequate.
What if I need a crane?
If you believe a crane is required, send us a message to discuss what other options there may be. If as a last resort we decide a crane or hiab is the only viable option, then it is the customer’s responsibility to arrange and book a crane and we would then try and coincide delivery as best as we can.
While the lift is taking place, any damage to the tub or property will not be the responsibility of Hot Tub Online.
If you purchased one of our 13AMP models, it will require an outdoor waterproof plug socket with RCD protection within 4 metres of the spa location. Such sockets are not expensive and simple to fit; a local electrician will typically supply and fit for approximately £50. It’s also a requirement for the customer to prepare some armoured cable (min 2.5mm) and attach this to your chosen plug type; either the commando type or 3pin is acceptable. The armoured cable must be long enough to go from the plug socket to the assumed furthest point away on the hot tub. The electrical installation must be installed by a qualified electrician, and a test certificate must be provided in order to validate the warranty.
*A registered electrician will need to attend your property and install a circuit breaker (sometimes known as a fuse) and a RCD into your electrical consumer unit. They will then need to run a 32a armoured cable to next to where the hot tub will be installed. A waterproof rotary isolator switch will need to be installed at the industry standard of a recommended 2 metres away from the hot tub. The electrician will then have to return once your hot tub has been positioned in order to complete the circuit.
It should be noted that the hot tubs need to be fed from a dedicated 32a circuit. The electrical installation must be installed by a qualified electrician, and a test certificate must be provided in order to validate the warranty.
Hot tubs are batch delivered and will be usually be sent 1-4 weeks after the non refundable deposit is paid. We will try and give at least 7 days notice in regards to a delivery date, and will be able to provide a rough delivery time slot (a specific 4-hour time period) as well.
We will try our best to provide an accurate delivery time for the you, however we take no responsibility if the tub was delivered outside this time window for any reason outside of our control. If there were delays on the day for whatever reason, we would try our best to keep you updated and get it resolved as soon as possible.
Where you are not available or access is inadequate on your delivery date and do not inform Hot Tub Online of this, Hot Tub Online reserves the right to impose a re-delivery & installation charge of £649.00 in order to re-deliver your spa. In this case we will try our best to rearrange your delivery and work around you, however if this cannot be achieved a new delivery date may have to be sent which could be 2-3 weeks later.
If the customer should need to delay/cancel their delivery, Hot Tub Online would need a minimum of 48 hours notice. Failure to do so will result in a £100 cancellation/restocking fee.